Availability: Monday to Friday 8.00 AM – 6.00 PM, Eastern Time
Training, installation and maintenance
360-degree customer service
We provide services throughout a project life cycle: pre-sales, go-live implementation and after-sales.
In our pre-sales relationship, we’ll work closely with you to analyze your environment, equipment, goals and requirements. Then we’ll work out the right solution for you, to meet your individual needs.
During project implementation, we’ll integrate our products with your lift trucks. Then we’ll install, calibrate and commission our systems. And we’ll train your employees, managers and maintenance teams to use the system, too.
Our after-sales services include a support hotline, system maintenance agreements and follow-up training. We also carry out international maintenance, troubleshooting and repeat testing in accordance with applicable safety regulations.
Need support? We are happy to help!
Our technical support team is all about professional problem-solving. If you have any difficulty using our systems, just let us know. You’ll get help from experienced service advisers who know our products inside and out.
We provide a complete range of technical services, including system customization, all from one source.
Before returning any equipment, please first contact the ELOKON support team; we cannot accept unauthorized return shipments. We will provide you with an authorized reference number for your inquiry/return.
ELOKON will create a return delivery note including RMA number (Return Material Authorization number) and send it to the customer by e-mail. If an exchange unit is sent to the customer in advance, a return delivery note must also be issued. The return delivery note is attached to the exchange part.
The customer attaches the return delivery note to their return delivery* and addresses it to:
ELOKON sends the repaired unit or a replacement unit back to the customer.**
* The customer bears the shipping costs
** ELOKON bears the shipping costs