Pre- and after-sales service for safety- and assistance systems

Training, installation & maintenance
360-degree customer service

ELOKON provides three core service areas: pre-sales service, project implementation and after-sales service.

In our pre-sales service, we work closely with you to analyse your environment, equipment, goals and requirements and work out the right solution concepts to meet your needs.

During project implementation, our services include electro-technical integration of our products into your Materials Handling Equipment or forklifts, installation and calibration of our systems, and commissioning and training of your employees, team leaders and maintenance teams. We also provide support immediately after our systems have been commissioned.

Our after-sales service includes a support hotline, system maintenance agreements and follow-up training. We also carry out international maintenance, troubleshooting and repeat testing in accordance with safety regulations for our customers.

Technical Support

Need support? We are happy to assist!

Professional problem-solving is what our technical support is all about. If you have any difficulties while using our systems, please do not hesitate to contact our technical support team. You will be assisted by experienced service advisers who know our products in detail.

We can also provide you with a complete range of services, including system customizations - all from a single source.

T. +49 4122 9570-0

Availability: Monday to Friday 08.00 – 18.00 hrs, CET

Return of Equipment

Please contact ELOKON support before returning any equipment, as we cannot accept liability for unauthorized return shipments. We will provide you with a reference number you can use for your inquiry/return.

Step 1

Any return delivery must be reported to ELOKON in advance by e-mail:

Step 2

ELOKON will create a return delivery note including RMA number (Return Material Authorisation number) and send it to the customer by e-mail. If an exchange unit is sent to the customer in advance, a return delivery note must also be issued. The return delivery note is attached to the exchange part.

Step 3

The customer attaches the return delivery note to his return delivery* and addresses it to:

Gaertnerweg 49
25436 Tornesch

Step 4

ELOKON sends the repaired unit or a replacement unit back to the customer.**

*     The customer bears the shipping costs

**   ELOKON bears the shipping costs

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